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Shipping & Returns

FAST & FREE Shipping

- We do not charge additional shipping & handling fees. All products are free shipping at Vlexshop, unless it's specifically stated in the product listing or below.

- All orders are shipped with tracking numbers, except some items customers can choose to ship with or without tracking.

- Orders are normally processed within 1-2 business days, no shipment at weekends.

- Delivery for Ecig devices:

  To UK, 10-15 business days.

  To USA & some other countries, 10-20 business days. 

  To Australia, 15-25 business days.

  To Canada, 40-60 business days.

- Delivery of Gadgets and other products to most countries are normally within 10-20 business days.

- Shipping to EU countries are VAT free. Shipping to Australia are GST free. Shipping to USA, Canada and most other countries are tax free.  

- Once the shipments are done, we will send tracking numbers to you. Tracking information may only show out 1-3 days before delivery, so it's good idea to track your order if you don't get it within the time frame. 

- Should there be any questions, please feel free to contact us anytime stating your Vlexshop Order Number.


- If you don't want it ( un-open status ), return it within 14 days after the shipment of the delivery, buyer pays return shipping.


Include a 30 day Limited Warranty against any manufacturing defects from the date of delivery. Scratches and discoloration from regular use is considered normal wear and tear and is not covered by warranty.

IMPORTANT NOTICE: Please add our CS Email: to your address book to make sure you get our emails. Thank you. { customer service time: 09:00--18:00 (Beijing time) from Monday to Friday }

Buy More Save More for All Products! Quantity Discounts are Automatically Applied to Your Shopping Cart


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